As most IT nerds are destined to do, I also support my family (which means I mostly fix their printers). I thought I would do some more in-depth support and organised for an Amplifi Alien system to be sent to my brother in Denmark. He is not a technical person beyond using a phone and hooking up a home stereo, so it was an interesting experiment to see how easy Amplifi is to set up.
Check out the video for some multi-angle remote IT support from 14,500km away.